Privacy Policy


This Privacy Policy sets out our commitment to protecting the privacy of personal information
provided to us, or otherwise collected by us, offline or online, including through our website (Site) in
accordance with the privacy laws and the Standards of Practice for Clinical Radiology issued by The
Royal Australian and New Zealand College of Radiologists. In this Privacy Policy we, us or our means
Medscan Group.

Personal information

The types of personal information we may collect about you include:

  • your name;
  • your contact details, including email address, mailing address, street address and/or
    telephone number;
  • your medical conditions;
  • your prescriptions or medications that you may be considering taking;
  • your age and/or date of birth;
  • your credit card details;
  • your demographic information, such as postcode;
  • your preferences and/or opinions;
  • information you provide to us through your referring medical practitioner;
  • details of products and services we have provided to you and/or that you have enquired
    about, and our response to you;
  • additional personal information that you provide to us, directly or indirectly, and/or
    accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to contact and communicate with you;
  • to enable us to perform the contracted services, associated applications and associated
    technical platforms;
  • to provide to regulators or government authorities;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our business, associated applications and associated platforms;
  • to comply with our legal obligations and resolve any disputes that we may have.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services,
    including (without limitation) IT service providers, data storage, web-hosting and server
    providers, debt collectors, maintenance or problem-solving providers, marketing or
    advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be,
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services
    we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in
    connection with any actual or prospective legal proceedings, or in order to establish,
    exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information,
    products, or services to you. This may include parties located, or that store data, outside of
    Australia; and
  • third parties to collect and process data. This may include parties that store data outside of

We may store personal information overseas. Where we disclose your personal information to the
third parties listed above, these third parties may also store, transfer or access personal information
outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your
personal information, we will only disclose your personal information to countries with laws which
protect your personal information in a way which is substantially similar to the Australian Privacy
Principles and/or we will take such steps as are reasonable in the circumstances to require that
overseas recipients protect your personal information in accordance with the Australian Privacy

How we treat personal information that is also sensitive information

Sensitive information is a subset of personal information that is given a higher level of protection
under the Australian Privacy Principles. Sensitive information means information relating to your
racial or ethnic origin, political opinions, religion, trade union or other professional associations or
memberships, philosophical beliefs, sexual orientation or practices, criminal records, health
information or biometric information.

We only collect, hold, use and disclose sensitive information for the following purposes:

  • any purposes you consent to;
  • the primary purpose for which it is collected;
  • secondary purposes that are directly related to the primary purpose for which it was
    collected, including disclosure to the above listed third parties as reasonably necessary to
    provide our services to you;
  • to contact emergency services, or to speak with your family, partner or support person
    where we reasonably believe there is a serious risk to the life, health or safety of you or
    another person and it is impracticable for us to obtain your consent; and
  • if otherwise required or authorised by law.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to
us, you understand we will collect, hold, use and disclose your personal information in accordance
with this Privacy Policy. You do not have to provide personal information to us, however, if you do
not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we
will protect it as set out in this Privacy Policy. If you are a third party providing personal information
about somebody else, you represent and warrant that you have such person’s consent to provide
the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have
previously agreed to us using your personal information for any purposes, you may change your
mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An
administrative fee may be payable for the provision of such information. In certain circumstances,
as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that
we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date,
incomplete, irrelevant or misleading, please contact us using the details below. We will take
reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make
a complaint, please contact us using the details below and provide us with full details of the alleged
breach. We will promptly investigate your complaint and respond to you, in writing, setting out the
outcome of our investigation and the steps we will take to deal with your complaint.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and
managerial procedures to safeguard and secure the personal information and protect it from
misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the
Internet. The transmission and exchange of information is carried out at your own risk. Although we
take measures to safeguard against unauthorised disclosures of information, we cannot assure you
that the personal information we collect will not be disclosed in a manner that is inconsistent with
this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s
browser to store your preferences. Cookies, by themselves, do not tell us your email address or
other personally identifiable information. However, they do allow third parties, such as Google and
Facebook, to cause our advertisements to appear on your social media and online media feeds as
part of our retargeting campaigns. If and when you choose to provide our Site with personal
information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are
small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about
the visitor’s viewing of a web page. For example, web beacons can be used to count the users who
visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and
we are not responsible for the protection and privacy of any personal information which you provide
whilst visiting those websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended
Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of
our current Privacy Policy.

For any questions or notices, please contact us at:

Medscan Group
Call: 02 8073 6888

Last update: April 2024